The Client of the TRONpos software, the TRONpos software website and other services offered for the TRONpos software by Comtron d.o.o. is acquainted with the general terms and conditions of use available on the company's website
Upon registration on the website of Comtron d.o.o. the client agrees to the general conditions of use. Upon ordering the software, the client enters into a contractual relationship with Comtron d.o.o. and confirms the ability to be the holder of rights and obligations under the contractual relationship.
It is the company Comtron d.o.o., Tržaška cesta 21, 2000 Maribor, which offers the possibility of using the TRONpos software on its website.
He is a legal entity or entrepreneur who has completed the appropriate training and mediates in the sale and lease of the right to use the TRONpos software license in the territory of the Republic of Slovenia and provides support services based on the relevant contract.
Is it physical or a legal entity that has acquired the right to use the license for the TRONpos software and a person who uses the TRONpos software and/or the website www.tronpos.com on its own behalf or behalf of the company.
It consists of software
TRONpos WINDOWS cash register program and TRON Office management program with instructions for use or
TRONpos ANDROID cash register program with instructions for use.
The website www.tronpos.si is also part of the software.
A prerequisite for using the free and paid services offered on the website by the contractor is registration. Upon registration on the website and for the use of the TRONpos software, the Client undertakes to provide his own true data.
The client may use the Software solely for the purpose for which it was developed and in a lawful manner. Misuse of the software for illegal and harmful purposes, such as systematic manual or software collection of data on websites, “software hacking”. The Client undertakes not to use the software, network and Internet services maliciously. The Contractor has the right to a client for whom there is a reasonable suspicion that certain network activities are carried out from his connection to saturate the network connection and/or overload the Internet network or product and endangering the security and/or operation of computers or third-party equipment or computers, disconnect immediately and without prior notice and disable access to the software until the violation has been remedied. Such conduct of the client constitutes a serious violation for which he is liable for damages and criminal charges.
The TRONpos software update contract is a contract from which the rights and obligations of the contractor and the client regarding the update of the TRONpos software arise.
The update is performed based on a validly concluded update agreement and an agreement on the purchase of the right to use the license for the TRONpos software.
The update is an update to the latest software version. The contractor updates or supplements the latest version of the software with an updated version.
The updated version contains the latest legal compliance, updates, changes, software improvements, newly developed standard solutions, which are defined by the contractor as such, and possible corrections.
The updated version is always used or downloaded as part of the software and may not be used separately or on another computer or system.
The Contractor undertakes to allow the Client to download and use the updated version of the software for the period from the conclusion of the updated contract to the end of the period for which he concluded the updated contract.
The Contractor shall endeavor to allow the Client to install an updated software version with appropriate legal compliance at least 7 working days before the date on which changes to the legislation become binding on the Clients, provided that all conditions for changing the legislation are clear and known in due time.
Rights and obligations of the client
The updated version of the software must be used and downloaded by the client as part of the software and may not be used separately on another computer or system for which no contract has been concluded for the purchase of the right to use the TRONpos software license.
The updated version may partially or completely replace or supplement the software for which the subscriber is licensed. The client undertakes to accept the updated version of the software with all obligations and rights arising from the contract for the purchase of the right to use the license for the TRONpos software.
The Client undertakes to inform the Contractor in writing about the necessary upgrades due to specific legal changes concerning the activities due to which it has purchased the right to use the TRONpos software license.
The Client is entitled to a free presentation of new versions and notifications of new software.
How to report applications and response times when closing applications.
The correct application is the one that the client sends to the contractor by e-mail to email@example.com.
The response time upon receipt of the application, regarding the operation of the software functionality, which complicates further work and does not seriously jeopardize the work process, security or reliability of software and data, is 8 working hours from the moment the contractor receives the application.
The response time upon receipt of an urgent application, regarding the operation of software functionality that prevents further work and there is no alternative solution for further work and endangers the work process, security and reliability of software and data is 6 working hours from the moment the contractor receives the application.
Response time runs within the contractor's working hours and is the time that elapses from the moment of application to the moment of establishing direct contact with the client. During the response time, the contractor and the contracting authority determine the validity of the application and set a deadline for the elimination of the application.
The deadline for cancellation of the application does not include response time.
When registering, the contracting authority must provide the contractor with the following information:
the name and telephone number of the person authorized to communicate with the contractor,
a detailed description and specification of the specific application.
The client may lease the right to use the TRONpos software license from the Contractor. The lease agreement sets out the rights and obligations of the client and the contractor and the software refresh service. The rent for using the software license is paid monthly.
Service delivery and communication
The service provider performs during regular business hours from Monday to Friday from 8 am to 4 pm. For work outside regular working hours, an advance agreement is required. The client's communication with the contractor is by telephone, on the contact telephone number 02 300 35 99 or by e-mail at firstname.lastname@example.org.
Payment and costs of using the product
Support services provided by the Contractor during its working hours shall be charged at 15-minute intervals (unless otherwise specified in the contractual relationship), including each initial interval. The prices of support services are set out in the contractor's price list, which is published on the contractor's website.
The Contractor is entitled to reimbursement of travel expenses and travel time when providing support at the client's location, according to the valid pricelist of the Contractor or according to the support and refreshment contract.
By the 5th working day of each month for the previous month, the Contractor shall issue an invoice to the Client within the currency period specified in the contract.
In the event of late payment of the invoice, the contractor is entitled to statutory default interest.
If the client has not settled all due obligations to the contractor, the contractor is not obliged to perform support services, updates and other agreed services.
Payment cannot be refunded if the TRONpos software has already been used.
All content of the TRONpos Software or may be contained by the Software in the future, including all images, photographs, videos, guides, sound recordings, other texts, articles, text, logos and/or any other form of intellectual property owns contractor. Subscriber may only handle the Software by installing the Software on as many workstations as there are leased licenses. The Client may not copy printed documentation that accompanies or is part of the software, all under the protection of copyright and related rights determined by the Copyright and Related Rights Act (ZASP-UPB3, Official Gazette of the Republic of Slovenia, No. 16/2007, as amended).
Choice of law, jurisdiction and territorial jurisdiction of the court
The legislation of the Republic of Slovenia applies to all relations between the contractor and the client. Disputes arising from the contract for the purchase of the right to use the license, the support and update contract, the update contract, the general terms and conditions and other contracts concluded with the contractor shall be resolved amicably. If an amicable settlement is possible, the court in Maribor has exclusive jurisdiction to resolve disputes arising from the relationship between the contractor and the client.
The Contractor reserves the right to change the general terms and conditions, price list and other changes without the prior consent of the client. If the client does not agree with the changes, he may terminate the contractual relationship, otherwise, it is considered that he does not oppose the changes and they become binding on him.
In the event of non-compliance with the provisions of the General Terms and Conditions, either party may withdraw from the contract within 30 days. The notice period shall begin on the day of receipt of the written notice that the contracting party wishes to withdraw from the contract. The contracting parties may withdraw from the contract without notice in the event of serious breaches of the contract or the general terms and conditions.
Where the contract (maintenance and refresh contract, refresh contract, lease contract, business cooperation contract or contract for the purchase of the right to use the license) or the general terms and conditions specify the deadlines within which the contractor must respond or perform or start performing certain service, the Contractor reserves the right to longer deadlines in the case of circumstances not arising from the Contractor's sphere, if the Contracting Authority does not provide adequate working conditions or if the Contracting Authority fails to complete its tasks or on support and update, update agreements or agreements on the purchase of the right to use the TRONpos software license.
The contracting parties will conclude any possible amendments to the contract and amendments with the written form of an annex to the contract.
The general terms and conditions are stated on the contractor's website and the client is acquainted with them when signing the contract.
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